内容简介：
Office Automation 2.0 is the essential guide to office automation for managers and IT professionals whose organizations are charting their path into the post-PC era. It drills down into the enterprise automation strategies and tactics appropriate to post-PC technologies such as virtual desktop infrastructure, mobile clients, and cloud services. This book teaches that rollouts of the latest enterprise-class technologies cannot produce business value unless management ensures that the front office is trained to use them correctly, and that end-user practices and IT processes are dynamically and efficiently coupled in the organizational culture. Based on his decades of consultancy to corporate clients on how to retool IT infrastructure to drive business value, Jon Toigo provides practical guidance for innovative managers who are seeking to make every automation investment dollar count toward the three key metrics of business value: cost-containment, risk reduction, and improved productivity. Marshaling many real-world examples from his experience, Toigo shows how 21st-century automation solutions, if they are to succeed, must be designed and implemented to span all departments of your enterprise, tying IT process with front-office practice. Office Automation 2.0 teaches office managers, business strategists, and IT professionals * How to design and implement office automation solutions that will most efficiently harness post-PC technologies such as virtual desktop infrastructure, mobile clients, and cloud services to their particular business needs and constraints. * How to train up their front-office personnel to extract maximum productivity and optimal user experience from the new IT processes that bear on their respective jobs. * How to transform their organization's culture so that IT and end users pull in tandem to drive business value. What you'll learnReaders of Office Automation 2.0 will learn how to * Identify realistic opportunities for office automation, define requirements, and create objectives with measurable standards for building, implementing, and evaluating projects. * Evaluate the fit of new post-PC technologies for office automation project requirements. * Create a narrative around automation projects that will resonate with business managers and office staff, setting expectations and engaging them in project success. * Use new technologies to support resource sharing and improved productivity, especially at the front-office user end. * Design and operationalize interdepartmental feedback mechanisms to foster automation solutions that will continuously evolve to optimize enterprise productivity over time. * Ensure resiliency and continuity of office automation services in a world where downtime translates into significant cost to the business. Who this book is for Office Automation 2.0 is for business and IT planners who are seeking a coherent strategy for successful and business-savvy office automation. It is of special interest to IT administrators tasked with finding ways to streamline business practices by delivering automation improvements that can maintain and improve the productivity of leaner staffing models. It is also a primer for up-and-coming IT professionals who need to understand the common challenges confronting office workers in contemporary business, the impact of blurring job roles in terms of automation requirements, and the capabilities and limitations of still-evolving post-PC technologies.
下载点评