Roy C.Wood

Professor Roy C.Wood The Scottish Hotel School,University of Strathclyde,UK Dr Stephen J.Page Massey University,New Zealand Series Consultant:Professor C.L.Jenkins The Scottish Hotel School,University of Strathclyde,UK

Accommodation Management:Perspectives for the International Hotel Industry explores the breadth and scope of accommodation management in hotels beyond the narrower confines of 'traditional'approaches.It does so by placing accommodation within the wider strategic context of hotel management.Accommodation is not simply about meeting and greeting people,checking them in,cleaning their rooms and repairing the plumbing.Accommodation is the managing of what hotels 'do'. The book consists of a selection of articles contributed by subject experts from leading hotel schools around Europe.Challenging,up-to-date and comprehensive.Accommodation Management covers all the essential aspects within this field:from the supply and marketing of hotel accommodation,through front office and housekeeping management to current trends in hotel design,yield management and entertainment in hotels. Key features include: *Managerial perspective and international focus. *Integrated approach to front office operations and housekeeping. *Contributors are leading experts in their subject areas. This text is intended as an introduction for those approaching accommodation management for the first time,as students or as practitioners.